Gaylord Box Buyer Guides

Hidden Costs

In a recent survey of typical buyer complaints, hidden costs are a huge problem. Some common issues include:

• Bait and switch, such as a low advertised cost that is offset by high freight costs
• Excessive costs for complex shipments and difficulty in getting inventory
• Inexperienced sellers handling complex orders cause delays and cancelled orders
• High turnover with smaller “Sales Brokers” who lack support services
• Inventory control issues force sellers to upsell to higher priced products if in stock

The Helluva Way

Instead of hiding costs to get your business, we give you exactly what you really want – somewhere to place your order and not worry about it.

• We have regionally-based warehouses to speed up delivery time and eliminate surprise freight charges.
• We control our inventory for both popular and non-commodity customer requests for new, used, and refurbished with NO hidden upsells.
• We have strong relationships in the industry along with massive buying power so we can purchase in volume and pass the savings on to you.

Poor Customer Service

Like in many industries, a bad customer experience is a kiss of death. At the top of the frustration list are:

• Long delays to get basic quote information
• Poor communication during the shipping process
• Lack of dedicated resources to answer questions

The Helluva Way

We assign each customer a dedicated Materials & Freight Consultant and a backup if needed. During normal business hours, our company policy makes it mandatory to respond to inbound email or phone messages within one hour – or sooner.

Because we pay attention to the details, more people turn to us for everything from small to complex orders. We won’t let you down!

Shorting Quality

Often times, a lower price can get you lower quality. And when a box is made from cheaper materials, safety issues usually aren’t far behind.

A common problem to be on the lookout for is aggressive upsell efforts. If you work with another supplier, ask questions about product details. When you do, many sales reps are trained to upsell to a higher cost product.

The Helluva Way

With Helluva, you get exactly what you order with no bait and switch. As a 5-Star Supplier, we have a Code of Performance Guarantee to ensure each and every purchase is worry free and goes as planned.

Our commitment is to offer the best quality and the best value in Gaylord boxes. As a result, our employee and customer retention is among the highest in the industry.