Bulk Bag Buyer Guide

Hidden Costs

 A recent survey of typical buyer complaints, hidden costs are a huge problem. Some common issues include:

• Bait and switch, such as a low advertised cost that is offset by high freight costs
• Excessive costs for complex shipments and difficulty in getting inventory
• Not getting what you expected due to the wrong product being shipped
• Inexperienced sellers handling complex orders cause delays and cancelled orders
• High turnover with smaller “Sales Brokers” who lack support services
• Inventory control issues force sellers to upsell to higher priced products if in stock

The Helluva Way

Instead of hiding costs to get your business, we give you exactly what you really want – somewhere to place your order and not worry about it.

• We have regionally-based warehouses to speed up delivery time and eliminate surprise freight charges.
• We spend time with our customers to understand their needs and make sure they get what they want. In the process, we’re not shy about recommending an alternative solution – especially if it saves money.
• We control our inventory for both popular and non-commodity customer requests with NO hidden upsells.
• We have strong relationships in the industry along with massive buying power so we can purchase in volume and pass the savings on to you.

Poor Customer Service

Like in many industries, a bad customer experience is a kiss of death. At the top of the frustration list are:

• Long delays to get basic quote information
• Poor communication during the shipping process
• Lack of dedicated resources to answer questions

The Helluva Way

We assign each customer a dedicated Materials & Freight Consultant and a backup if needed. Our company policy makes it mandatory to respond to inbound email or phone messages within one hour – or sooner – during business hours.

Because we pay attention to the details, more people turn to us for everything from small to complex orders. We won’t let you down!